Politique de remboursement

RETURNS & REFUNDS

Refunds will be accepted within 30 days of purchase for a full refund if the box is unopened and in original undamaged packaging. Shipping charges attributed to the sale are non-refundable and will be deducted from the total amount. “Free shipping” items also have a cost associated with the shipping, which will be deducted from the refund amount.

There will be a 30% restocking fee for any authorized returns for opened or damaged boxes, less shipping fees. Custom orders or modified products are not applicable for refund or exchange and are considered final sales.
(Items that do not qualify under section “1” will require approval.

Final Sale Items

Weights are final sale, including dumbbells, plates and kettlebells. Electronics, service parts, wearables, mats, mouth guards, undergarments, clothing, boxing gloves, CDs, DVDs. Subscription programs/cards are all final sales.

All parts including belts, electronic components, consoles, decks, including customized parts are final sale.

Cancel an Order

As long as your order is pending and still in the “processing” status, you may email online@treadmillfactory.ca to cancel the order.

Please include the following in your subject line “CANCEL ORDER S200***" with your order number.

Once an order has been processed, our standard return and refund policy applies.

Please allow up to one business day for confirmation on your cancellation.

Backordered Items

All backordered product will be cancelled from the order and refunded to the credit card that was used to process the order. We will not keep track of backorders at this time.

Warranty Parts & Defective Items

If a shipped item arrives and appears to be damaged, please fill out the online claim form at OrderSupport.ca.

If an item is defective, DO NOT simply send it back to us. Send pictures / videos to service@treadmillfactory.ca and The Treadmill Factory will assess and evaluate the situation to make sure that the item is defective and not improperly assembled or misused.

Please note that The Treadmill Factory is a distributor and retailer of fitness equipment. We rely on our manufacturing partners to uphold the warranty aspect of the service should the need arise. Manufacturers often use authorized third-party service providers to assess and repair the equipment. The Treadmill Factory will facilitate the administration portion of the service where it is necessary to do so.

Units that may have defects either out of box or in the field may have a labour warranty that will cover a technician’s visit. The Treadmill Factory does not refund, exchange or remove product that is repairable. Should a unit be deemed unrepairable, the transportation cost will be the responsibility of the purchaser.

The Treadmill Factory reserves the right to (i) send parts and (ii) replace a defective part.

Parts from Canada: Replacement parts are available to be picked up in Markham, ON. It is the end user’s responsibility to arrange the delivery or pick up of warranty or faulty parts or products.

Parts from the U.S.: Parts that are shipped from the U.S are shipped directly to the customer. Customers are responsible for the cost of duty, broker or shipping charges associated.

Labour: for in-home labour dispatch fees apply. Labour is covered in-shop at 505 Cochrane Dr. Markham, Ontario.

*A manufactures warranty covers defects associated to defects in workmanship. Warranties exclude wear and tear items such as walking belts, cosmetic parts, worn decks, DC motor brushes, bike cranks, pedals, seats, neoprene handles and any other parts that are in need of replacement as a result of wear/usage. A warranty only covers parts that are attributed to defects in workmanship as a result of the manufacturing process. Warranty also becomes void if proper maintenance is not performed or the wrong type of lubricant is used (for treadmills). Mis assembly of units is also not a warranty related issue and proper charges will apply for corrective measures.