Jasmine Fitness Stability Ball Stacking Ring

I ordered the Jasmine Fitness Stability Ball Stacking Rin online on June 3, 2024, and picked it up one week later. I was surprised that the hardware was not in the original package. I called them yesterday, and to resolve this issue, I need to fill out a form stating that the item was incomplete, provide proof of my receipt, and send it to customer service. Instead, I need to drive again to Markhan for another 40 minutes to change for a new one, spending more time and gasoline.