
If you purchased your equipment at The Treadmill Factory, fill in this form
Purchased at The Treadmill Factory form >If you purchased your equipment at The Treadmill Factory, fill in this form
Purchased at The Treadmill Factory form >If you purchased your equipment outside of The Treadmill Factory, fill in this form
Items purchased outside of Treadmill Factory form >If you need repairs or service for your equipment, fill in this form
Parts for your equipment form >If you need repairs or service for commercial equipment, fill in this form
Parts for commercial equipment form >In 1988, The Treadmill Factory started with repairing treadmills for other stores and end users. With one of the most advanced service departments in all of North America, we pride ourselves in service.
At our nearly 80,000 square foot facility in Markham, Ontario we have the capacity to:
IF YOU REQUIRE ANY PARTS OR SERVICE, PLEASE FEEL FREE TO CONTACT US:
PARTS & SERVICE: (905) 944-0090 EXT 2
SERVICE@TREADMILLFACTORY.CA
Our service crew consists of both The Treadmill Factory technicians and also trusted Treadmill Factory partners.
$179 for the first hour and $120 for the second hour + a mileage fee of $1 per km (first 30km from Markham store is free). Additional visits are $179 per hour + cost of goods if not covered by warranty. We may be able to diagnose and repair the issue in the first visit.
However, should the technician require a second visit to complete repairs due to a part that needs to be ordered and replaced, it will cost $179 + the cost of the part(s), if it is not covered under warranty. Please note, mileage is applicable on each visit. All prices are before tax and there is a $40 fee for missed appointments.
We will try and do a diagnosis over the phone based on the information given by the customer. Please bear in mind over the phone diagnosis is never 100%.
We ask everyone to put in a service request by filling out the form online www.requestservice.ca or www.requestparts.ca
We do the GTA mostly however if the customer is outside the 30km radius from the Markham Treadmill Factory location then there will be a travel fee associated with the call $1 per km.
We have lower control boards, upper control boards, walking belts, drive belts, motors, reed switches, safety keys, rollers, flywheels, pedals, generators, repair cables as well for universal gyms.