XM Fitness Warranty

XM Fitness Warranty Agreement

XM Fitness - Warranty Agreement

This Warranty applies only in the United States and Canada to products manufactured or distributed by XM FITNESS™ under the XM FITNESS name. The warranty period to the original purchaser is:

  • Lifetime on the Frame
  • 2 years on parts (excluding cables, handles, and pulleys which are 1 year and exclude wear and tear).
  • 1 year labor for cardiovascular equipment (bike, rower, treadmill etc). The labor is in shop only and does not include transportation or a technician to be sent to your facility.
    1. XM FITNESS warrants that the Product you have purchased from XM FITNESS or from an authorized XM FITNESS reseller is free from defects in materials or workmanship under normal use during the warranty period.
    2. Your sales receipt, showing the date of purchase of the Product, is your proof of the date of purchase.
    3. This warranty extends only to you, the original purchaser. It is not transferable to anyone who subsequently purchases the product from you.
    4. Warranty excludes paint and finish.
    5. This Warranty becomes VALID ONLY if the Product is assembled / installed according to the instructions / directions included with the Product and not altered in any manner.

During the warranty period XM FITNESS will at no additional charge, repair or replace (at XM FITNESS’s option) the Product if it becomes defective, malfunctions, or otherwise fails to conform with this Warranty under normal use. In repairing the product XM FITNESS may replace defective parts or, at the option of XM FITNESS, serviceable used parts that are equivalent to new parts in performance. All exchanged parts and Products replaced under this warranty will become the property of XM FITNESS. XM FITNESS reserves the right to change manufacturers of any part to cover any existing warranty.

Warranty Service

  • To obtain warranty service, you must return the Product to XM FITNESS in its original container (or equivalent). You must pre-pay any shipping charges, export taxes, customs duties and taxes, or any other charges associated with transportation of the Product. In addition, you are responsible for insuring any Product shipped or returned. You assume the risk of loss during shipment. You must present XM FITNESS with proof-of-purchase documents (including the date of purchase). Any evidence of alteration, erasing or forgery of proof-of-purchase documents will be cause to void this Warranty.

This Warranty does not extend to any Product not purchased from XM FITNESS or from an authorized XM FITNESS reseller. This Warranty does not extend to any Product that has been damaged or rendered defective; (a) as a result of accident, misuse, or abuse; (b) by the use of parts not manufactured or sold by XM FITNESS; (c) by modification of the Product; (d) as a result of service by anyone other than XM FITNESS, or an authorized XM FITNESS warranty service provider. Should any product submitted for Warranty service be found to be ineligible, an estimate of repair cost will be furnished, and the repair will be made if requested by you upon XM FITNESS’s receipt of payment or acceptable arrangement of payment.

EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY XM FITNESS MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. XM FITNESS EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS WARRANTY. NEITHER XM FITNESS NOR ANY OF ITS AFFILIATES SHALL BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSION MAY NOT APPLY TO YOU.

This Warranty gives you specific legal rights and you may also have other rights that may vary from state to state/ province to province. This is the only express warranty applicable to XM FITNESS branded products. XM FITNESS neither assumes nor authorizes anyone to assume for it any other express warranty.

—Warranty is not applicable outside the United States and Canada— For service, please contact the retailer you purchased from or visit www.requestservice.ca. Original purchaser must pre-pay all freight charges on warranty claims. XM FITNESS will not accept Freight Collect shipments or return shipments on a freight collect basis.