A few of our more frequently asked questions, ahead of the Holiday buying rush:
Can I use my in-store gift card for online purchases?
In store gift cards may only be used for in store purchases. The gift card may not be used or transferred to purchases made online.
What can cause my order to be delayed?
Our policy of shipping within 10-14 business days (during weekdays) applies to orders made prior to 2:30pm Eastern Standard Time. Delays may occur are if our warehouse is backlogged with orders and shipments during our busy season, or, if there are severe weather conditions that are out of our hands. These situations very rarely occur and The Treadmill Factory does everything in our power to ensure that customers receive their packages as quickly as possible.
Do you offer Financing options?
Yes! For more details on financing visit our Financing Options section. The Treadmill Factory we like to offer different options so that everyone can own their favourite piece of fitness equipment.
Do you do backorders?
Details on backordered items can be found on our Terms & Conditions - BACKORDERS page. The Treadmill Factory diligently tries to avoid any and all backorders and we update our website daily to keep our customers informed of any products that are currently unavailable. There may, however, be the rare occasion that an item marked as "in stock" is incredibly popular and sells out fast. In this case, any customer who purchases an item online that has recently gone out of stock will receive a timely email notification informing them of the situation as well as providing them with an ETA for that particular item.
I want to return my purchase! What do I do?
Please visit our Terms & Conditions - RETURNS page to see our policy regarding returns. Please read carefully to ensure that your purchase is eligible for a return. All returns must be authorized by an online representative through email prior to the item(s) being returned. Simply sending an item back does not guarantee a credit or refund.
Can I return my online purchase in store?
Online purchases may be returned in store if approved by a Treadmill Factory representative.
For Terms and Conditions - click here For other questions you may have you can hit the FAQs section of our website, or email info@treadillfactory.ca
